Work With Us

The National Trust of Australia (Tasmania) is a community based member organisation responsible for the protection and presentation of historic heritage places.

Our Vision

  • A Tasmanian community sharing and valuing its heritage.

Our purpose

  • Advocate for Tasmania’s heritage buildings, landscapes and objects by encouraging sustainable uses of heritage assets.

Our Values

  • Enthusiasm – we embrace Tasmania’s heritage with a dynamic and passionate attitude.
  • Inclusiveness – we respect and welcome all.
  • Excellence – we achieve best practice with integrity.
  • Resourcefulness – we find creative solutions and better ways of doing things.

Current Employment Opportunities

Thank you for showing an interest at working with the National Trust of Tasmania!

Please see our currently available roles below:

Front of House Supervisor (Weekends) – Hobart Convict Penitentiary

National Trust Tasmania is seeking a dynamic, customer service minded Front of House Supervisor to supervise operations at the Hobart Convict Penitentiary located in the heart of Hobart.

Working with the Trust’s Southern Manager and a team of volunteers who operate the Hobart Convict Penitentiary Reception, Retail Shop and Site Tours, the Front of House Supervisor will be responsible for the oversight of Front of House activities. The Front of House team are a guest’s first physical point of contact with the site and therefore a critical element of the overall visitor experience. The experience comprises three key elements:

  • The Guided Tour – takes visitors through the historic Penitentiary site including the gallows, convict built tunnels, court number one, the chapel and solitary confinement cells and the Deputy Gaolers House. Includes Pandemonium – an immersive audio visual experience located in the Prison Chapel, which retains the format of the last remaining part of the original chapel.
  • The Convict Memorial Hub – the latest addition to the Penitentiary visitor experience. An interactive engagement with over 75,000 convict records
  • Museum and Gift Shop – The Museums host a selection of artefacts and images from the Penitentiary and Campbell Street Gaol site as well as the Rogues Gallery. The Gift Shop stocks a range of gifts, books and items for sale.

The Front of House Supervisor will have responsibility for the day-to-day operations of the site including the security of the Site, maintaining a high standard of visitor experience, the smooth operation of tour programs ensuring that experiences such as Unshackled, the Convict Memorial and Pandemonium are operating and will oversee the site’s opening / closing procedures and daily takings reconciliation.

Key selection criteria

  • Demonstrated experience in leading and managing volunteer teams
  • Demonstrated experience in working in a customer service environment

Qualifications and experience

  • People management experience
  • Arts and culture, tourism, hospitality or retail experience
  • An understanding of conservation and heritage
  • Capacity to work in a digital environment including troubleshooting issues for the site’s electronic booking system and digital experiences – Convict Memorial, Rogues Gallery and Pandemonium.
  • Current driver’s license

Please see the full Position Description for more information about the role.

Your application for this position should include a CV, and a one-page statement addressing the selection criteria and outlining the knowledge, skills and experience you can bring to the job.

Applications close on 4 May 2025 and should be emailed to: admin@nationaltrusttas.org.au

 

 

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Volunteering

If you are interested in volunteering – you can find information here: Volunteering